Troubleshooting3 min read

Notifications Not Working

Fix issues with threshold alerts and medication reminders not appearing.

For informational and educational purposes only. VitalSync is not a medical device and does not diagnose, treat, cure, or prevent any medical condition. All content presents health data against established clinical reference ranges. Always consult a qualified healthcare professional for medical advice, diagnosis, or treatment.

Notifications Not Working

If you are not receiving threshold alerts or medication reminders from VitalSync, follow these steps.

Step 1 — Check Notification Permissions

Open Settings → VitalSync.

Tap Notifications.

Ensure Allow Notifications is toggled on.

Enable Alerts, Sounds, and Badges as desired.

Step 2 — Check In-App Notification Settings

Open VitalSync → Settings → Notifications.

Ensure the specific notification type (threshold alert, medication reminder, daily readiness) is enabled.

Check that the threshold values are set correctly.

Step 3 — Focus Mode

If your iPhone is in Focus mode (Do Not Disturb, Sleep, etc.), notifications from VitalSync may be silenced. Either disable Focus mode or add VitalSync to the allowed apps list.