Smart Reminders4 min read

Notifications Not Arriving

Troubleshooting guide for VitalSync reminders that are not firing, arriving late, or disappearing from the notification centre.

For informational and educational purposes only. VitalSync is not a medical device and does not diagnose, treat, cure, or prevent any medical condition. All content presents health data against established clinical reference ranges. Always consult a qualified healthcare professional for medical advice, diagnosis, or treatment.

Notifications Not Arriving

If your VitalSync reminders are not appearing on your lock screen or notification centre, work through the following checklist.

Step 1 — Check iOS Notification Permission

Open Settings > VitalSync > Notifications.

Confirm Allow Notifications is toggled on.

Confirm Lock Screen and Banners are enabled.

Step 2 — Check Focus / Do Not Disturb

Swipe down from the top-right corner to open Control Centre.

If a Focus mode is active, tap it to disable it, or add VitalSync to the allowed apps list.

Step 3 -- Check the Reminder Is Saved Correctly

Open VitalSync and navigate to the Medications or Smart Reminders tab.

Tap the item whose reminder is not firing.

Confirm the reminder time is set and the toggle is on.

Delete and re-add the reminder if it appears misconfigured.

Step 4 -- Restart VitalSync

Force-quit VitalSync (swipe up from the home bar and swipe the app card away), then reopen it. Local notification schedules are re-registered on launch.

Step 5 -- Check Available Notification Slots

iOS limits apps to 64 scheduled local notifications at a time. If you have a large number of medications and reminders, some may be dropped. Reduce the number of active reminders or consolidate dose times.

Step 6 -- Update iOS and VitalSync

Ensure both iOS and VitalSync are updated to the latest version. Notification delivery bugs are often fixed in point releases.

Still Not Working?

Contact support at [email protected] with:

Your iOS version
Your VitalSync version (Settings > About)
A description of which reminder type is not firing

notifications not workingreminders not firingmissing notificationstroubleshootiOS

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Setting Up Reminders

An overview of all four reminder types in VitalSync and how to set each one up.

Medication Dose Reminders

Set up daily or multi-dose reminders so you never miss a scheduled medication.

Doctor Appointment Reminders

Schedule reminders for upcoming doctor visits — add an address and VitalSync shows a map in the reminder so you can navigate directly to your appointment.

Medication Refill Reminders

Get notified when a medication is running low so you can request a refill before you run out.

Still need help?

Our support team typically responds within 48 hours.

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