Troubleshooting3 min read

Data Missing or Not Showing

Why some readings may not appear on the Dashboard and how to fix it.

For informational and educational purposes only. VitalSync is not a medical device and does not diagnose, treat, cure, or prevent any medical condition. All content presents health data against established clinical reference ranges. Always consult a qualified healthcare professional for medical advice, diagnosis, or treatment.

Data Missing or Not Showing

If readings you have logged are not appearing on the Dashboard or in detail screens, here are the most common causes and fixes.

Cause 1 — HealthKit Permissions

VitalSync can only display data it has permission to read. Check Settings → Health → Data Access & Devices → VitalSync and ensure all relevant data types are enabled.

Cause 2 — Date Range

Some detail screens default to a 7-day view. If your reading is older than 7 days, switch to the 30-day or 90-day view using the segmented control at the top of the chart.

Cause 3 — No Data in Apple Health

If you are relying on Apple Watch for automatic sync, check that the relevant data is actually present in the Health app. Open Health → Browse → [data type] to verify.